Terms & Conditions

Reservations made through the Tulip Puncak Resort website are subject to room availability at the time the booking is processed.

Guests are responsible for providing complete and accurate information during the reservation process, including:

• Guest name
• Email address
• Phone number
• Check-in and check-out dates
• Number of adults and children
• Selected room type
• Other information requested during the booking process

Incorrect or incomplete information may affect the processing, confirmation, or fulfillment of a reservation.

Room rates displayed on our website may vary depending on several factors, including:

• Room type
• Weekday or weekend
• Selected stay dates
• Seasonal periods
• Public holidays
• Hotel promotions
• Special events
• Hotel pricing policies

The applicable room rate is the rate displayed during the booking process before the guest completes the reservation.

Tulip Puncak Resort reserves the right to update room rates for future bookings without affecting reservations that have already been confirmed, unless otherwise agreed with the guest.

Room availability is calculated based on the selected check-in date, check-out date, room type, room inventory, and existing reservations.

Displaying a room or room type on the website does not guarantee that the room will remain available until the reservation has been successfully completed.

Availability may change when another guest completes a reservation for the same room inventory.

Reservations that require payment must be completed using one of the payment methods made available during the checkout process.

Payment transactions may be processed by authorized third-party payment providers. Depending on the selected payment method, additional terms from the payment provider may apply.

Guests are responsible for ensuring that the payment information provided is accurate and that sufficient funds or credit limits are available to complete the transaction.

A payment will only be considered successful when confirmation has been received from the applicable payment system or payment provider.

A reservation is considered confirmed only after it has satisfied the applicable booking and payment requirements.

Once a booking has been successfully confirmed, guests may receive booking information containing details such as:

• Booking code
• Guest information
• Selected room
• Check-in date
• Check-out date
• Number of nights
• Total booking amount
• Payment information
• Booking status

Guests are encouraged to retain their booking confirmation and booking code for reference during check-in or when contacting the hotel.

Some reservations may initially be created with a pending status while awaiting completion or confirmation of payment.

Pending reservations may only remain active for a limited period. If payment is not completed within the applicable payment period, the reservation may automatically expire.

Once a reservation has expired, the room inventory may become available again for other guests.

Creating a pending reservation does not guarantee that the room will remain reserved indefinitely.

Cancellation, rescheduling, modification, and refund eligibility may depend on the room rate, selected promotion, booking conditions, and the time remaining before the scheduled check-in date.

Guests should contact Tulip Puncak Resort as soon as possible when requesting:

• Booking cancellation
• Change of check-in or check-out date
• Change of room type
• Change in number of guests
• Booking rescheduling
• Refund request

Approval of any change is subject to room availability and the applicable hotel policy.

Refunds, where applicable, may also be subject to processing times, fees, and procedures imposed by banks, card issuers, or payment service providers.

Promotional or special rates may have separate cancellation, modification, or refund conditions.

Guests must comply with the applicable check-in and check-out times established by Tulip Puncak Resort.

Early check-in or late check-out may be available upon request, subject to room availability and additional charges where applicable.

Guests may be required to present valid identification and booking information during the check-in process.

The hotel may also request additional information reasonably required for guest registration and hotel operations.

Each room type has a maximum occupancy based on the configuration and capacity of the room.

Guests must provide the correct number of adults and children when making a reservation.

If the actual number of guests exceeds the maximum permitted occupancy, Tulip Puncak Resort may require the guest to reserve an additional room, pay applicable additional charges, or adjust the booking subject to room availability.

Policies regarding children, additional guests, extra beds, breakfast, and related charges may vary depending on the room type and hotel policy.

Guests are encouraged to review the relevant room information or contact Tulip Puncak Resort before completing a reservation if special arrangements are required.

Guests are expected to behave responsibly and comply with hotel rules throughout their stay.

Guests are expected to:

• Respect hotel staff and other guests
• Use hotel rooms and facilities responsibly
• Maintain reasonable noise levels
• Follow applicable safety instructions
• Observe hotel rules and policies
• Comply with applicable laws and regulations
• Avoid activities that may cause damage, disruption, or safety risks

Guests may be responsible for damage, loss, or excessive cleaning requirements resulting from intentional or negligent actions by the guest or other persons associated with the reservation.

Where applicable, Tulip Puncak Resort may charge reasonable costs associated with repair, replacement, restoration, or additional cleaning.

Guests are responsible for maintaining the security of their personal belongings during their stay.

Tulip Puncak Resort is not responsible for loss or damage to personal belongings except where responsibility is established under applicable law or hotel policy.

Lost property should be reported to hotel staff as soon as possible.

Certain hotel facilities, services, or areas may occasionally be unavailable or restricted due to:

• Maintenance
• Renovation
• Safety considerations
• Weather conditions
• Operational requirements
• Private events
• Circumstances beyond the hotel's reasonable control

Where reasonably possible, the hotel will endeavor to minimize disruption to guests.

Tulip Puncak Resort makes reasonable efforts to ensure that room descriptions, photographs, facilities, prices, and other information displayed on the website are accurate.

Photographs are provided for general reference. Minor differences may exist between individual rooms within the same room category, including furniture placement, room orientation, views, decoration, or other details.

Users must use the Tulip Puncak Resort website lawfully and responsibly.

Users must not attempt to:

• Gain unauthorized access to our systems or accounts
• Interfere with website operation or security
• Create fraudulent or misleading reservations
• Use automated systems to abuse room availability or booking functionality
• Upload, transmit, or introduce malicious software or harmful code
• Use the website for unlawful activities

Tulip Puncak Resort reserves the right to restrict access or cancel transactions that are reasonably identified as fraudulent, abusive, or harmful.

Personal information provided during the reservation process is handled in accordance with our Privacy Policy.

Guests are encouraged to review the Privacy Policy before providing personal information or completing a reservation.

Tulip Puncak Resort may be unable to provide certain services due to circumstances outside its reasonable control.

Such circumstances may include:

• Natural disasters
• Severe weather
• Government restrictions
• Emergency situations
• Utility or infrastructure disruptions
• Transportation disruption
• Other events beyond the hotel's reasonable control

Where such circumstances occur, the hotel will make reasonable efforts to provide assistance or alternative arrangements where possible.

Tulip Puncak Resort may update these Terms & Conditions from time to time to reflect changes in our services, policies, operational requirements, or applicable regulations.

The latest version of these Terms & Conditions will be published on this page together with its latest update date.