Privacy Policy

When you make a reservation or interact with our website, we may collect personal and reservation-related information necessary to provide our services.

• Full name
• Email address
• Phone number
• Address or other contact information
• Check-in and check-out dates
• Number of guests
• Room preferences and booking details
• Payment and transaction information
• Information submitted through our contact forms
• Technical information such as browser type, device information, and IP address

We only collect information reasonably necessary to provide our hotel and reservation services.

We may use the information we collect to:

• Process and manage hotel reservations
• Confirm bookings and payments
• Communicate booking information and reservation updates
• Provide customer support
• Process check-in and check-out
• Respond to inquiries or requests
• Improve our website and hotel services
• Prevent fraudulent transactions or misuse of our services
• Meet applicable administrative, accounting, or legal obligations

Online payments may be processed through authorized third-party payment service providers.

Tulip Puncak Resort does not store sensitive payment information such as complete credit or debit card numbers, CVV codes, or other authentication information where the payment process is handled directly by the payment provider.

Payment transactions may also be subject to the security standards, terms, and privacy policies of the applicable payment provider.

Tulip Puncak Resort does not sell or rent guest personal information.

Information may only be shared where reasonably necessary with parties such as:

• Payment service providers
• Technology and hosting service providers
• Service providers supporting hotel operations
• Government or regulatory authorities where required by applicable law

Third parties receiving personal information are expected to process it only for purposes necessary to provide their respective services.

Our website may use cookies or similar technologies to support functionality and improve the visitor experience.

These technologies may be used to:

• Maintain website functionality
• Remember certain visitor preferences
• Improve website performance
• Understand how visitors interact with our website
• Improve website security

Visitors may configure their browser to reject or delete cookies. Please note that some website functions may not work correctly when cookies are disabled.

We apply reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based system or electronic storage system can guarantee absolute security.

Personal and reservation information may be retained for as long as reasonably necessary to:

• Provide hotel services
• Maintain reservation and transaction records
• Resolve disputes
• Fulfill accounting and administrative requirements
• Meet applicable legal obligations

Information that is no longer required may be deleted or anonymized in accordance with our operational and legal requirements.

You may contact Tulip Puncak Resort if you wish to request access to, correction of, or other appropriate action regarding personal information you have provided to us.

Requests may be subject to identity verification, applicable legal requirements, and legitimate hotel operational needs.

Our website may contain links to websites, social media platforms, or services operated by third parties.

Tulip Puncak Resort is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, operational practices, or applicable requirements.

The latest version will be published on this page together with its latest update date.